FAQ's
Are your Pokémon products authentic?
Yes. Every product we sell is carefully inspected for authenticity before being listed. We source our inventory from trusted Japanese suppliers, private collections, card shows, trade-ins, and reputable secondary-market sellers.
What products do you sell?
We offer a growing selection of authentic Pokémon products, including:
- Japanese sealed products
- English sealed products
- Raw Pokémon cards
- Graded Pokémon cards
- Pokémon accessories
Our inventory is updated regularly as we receive new shipments and purchase collections.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Shop Pay, and other secure payment methods available at checkout. All transactions are processed securely to help protect your information.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times depend on the shipping method selected during checkout and your location. Tracking information is emailed as soon as your order ships.
Do you buy Pokémon collections?
Yes. We actively purchase Pokémon collections of all sizes, including sealed products, raw cards, graded cards, and complete collections. If you're interested in selling, contact us or visit us at one of the Pokémon card shows we attend throughout the Southeastern United States.
Do you attend Pokémon card shows?
Yes. TallyTCG regularly attends Pokémon card shows and conventions throughout the Southeastern United States. Follow us on social media or check our website for upcoming events.
Are your products factory sealed?
Yes. All sealed Pokémon products sold as new are factory sealed and untampered. Product descriptions will clearly indicate if an item is sealed, opened, or part of a private collection.
Do you photograph every card?
Not every card. Sealed products may use official product images, while premium raw cards and graded cards are often photographed individually so you can see the exact item you'll receive.
Can I track my order?
Yes. Once your order ships, you'll automatically receive an email with tracking information so you can follow your package from shipment to delivery.
What should I do if my package arrives damaged?
If your order arrives damaged, please contact us as soon as possible at matt@tallytcg.com with your order number and clear photos of the packaging and damaged item(s). We'll work with you to resolve the issue promptly.
What is your return policy?
Please review our full Return Policy for complete details. If you have questions about a specific order, contact us before returning any items and we'll be happy to assist you.
Can I request a specific product or card?
Absolutely. If you're looking for a particular Japanese product, English card, or graded collectible, contact us. While we can't guarantee availability, we're always happy to keep an eye out through our supplier network and collection buying program.
Still have questions?
We're always happy to help. Contact us anytime at matt@tallytcg.com or through our Contact Us page, and we'll get back to you as soon as possible.